In short
- Your plan stays on this device (your phone or computer). Only the city name is sent to us, for solar estimates.
- We do not use ads or cookies.
- If you request a quote, we keep your name, mobile number, city and project details until you ask us to delete them.
- We share them with installers.
What stays on this device
- Tapping “Save on this device” saves your plan here.
- Your planner answers stay until you close the tab.
- Whether you have sent a request stays until you close the tab.
- Your project saves ticked checklists and monthly readings automatically.
- A roof sketch, quote details, bill rates, warranty details and reminders from an earlier version stay on this device until you clear them.
Saved items stay until you delete them or your browser clears them.
Clear everything?
To clear plan links too, delete this site’s data and history in your browser.
Plan links and downloads
- A plan link holds your plan choices, such as appliances, costs and rates.
- It has no name, mobile number or address. It can show your region.
- Anyone with the link can open and edit a copy.
- Pictures and summaries are made on this device. We do not receive them.
If you request a quote
| We ask for | Why |
|---|---|
| Your name | So an installer knows who to speak to |
| Mobile number | So an installer can call or message you |
| City or district, and State or union territory | To find an installer who serves your area |
| Solar for | Home, farm or business, to match the right installer |
| Battery backup | Only for a home or business. It sets the service we pass on. |
| Monthly bill or motor size | A band you pick. If you start from a plan, we add its summary. |
A quote form opened from a plan keeps its project details in this tab. Sending the enquiry clears that copy.
We also keep the time you sent it and which consent wording you agreed to. To stop repeated sending, we keep a code made from your internet (IP) address and the date.
If you write to us
- The contact form asks for your name, mobile number and message. Email is optional.
- We use them only to reply to you. We do not pass them to installers.
Who sees your enquiry
- The people who run Solarbay and our hosting provider can see your enquiry.
- Installers receive your name, mobile number, city, state and project details.
- Because you asked, installers may contact you about this enquiry. They may call you even if your number is on Do Not Disturb.
- We ask installers to contact you only about this enquiry.
- Solarbay may receive a referral fee from an installer.
- Each installer then keeps its own copy under its own rules. Please contact that installer to delete its copy.
Other services
- Your city’s solar estimate uses a saved table of PVGIS estimates.
- Our hosting provider stores enquiries and messages and may keep technical records, such as your IP address.
- The provider may keep backup copies after we delete an enquiry or message. It may store data outside India.
How long we keep things
- Quote enquiries: until you ask us to delete them.
- Contact messages: as long as we need to answer them.
- The IP-address code: kept with the enquiry or message and deleted with it.
Your choices
- Email hellosolarbay@gmail.com to see, correct or remove your details, or to ask a question.
- Include the mobile number you used. We may call that number to confirm it is you.
- We reply within 30 days.
Keeping details safe
- Enquiries and messages are stored in a private database.
- Pages and enquiries travel over an encrypted (HTTPS) connection.
- If your details are exposed, we will tell you. We will tell the authorities as the law requires.